Welcome to Hostpik! We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines the ways in which we collect, use, maintain, and disclose information collected from our customers, visitors to our websites, and, in some cases, visitors to our customers’ websites (“Users”). Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Service, located at: Hostpik Terms of Service.
1. Purpose
The nature of our business requires us to collect information from Users. While this policy is titled a “Privacy Policy,” it encompasses all the ways in which we use information collected directly or indirectly from our Users, including personally identifiable information (“PI”) and other anonymous information (“AI”) (collectively, “Information”). Information transmitted, collected, processed, or otherwise provided to us by Users is not necessarily considered private. Please review this Privacy Policy carefully to understand how we handle this information.
2. Acceptance of the Policy
By using our website (located at: Hostpik Website, referred to herein as the “Site”), placing an order for Services (as defined in the Terms of Service), or joining our email list, you accept this Privacy Policy.
3. Changes to Policy
If we make a material change to this Policy, we will notify you by email, post a notice of such changes on the Site, or flag our Privacy Policy on the Site as updated. You agree to receive electronic communications for the purposes of this Policy. If you do not agree to the changes, we will continue to use PI previously collected according to the Policy in effect at the time of collection.
4. Information We Collect and How We Use It
Personally Identifiable Information (PI): We collect PI such as name, address, phone number, username, credit/debit card or bank information, and other relevant details to provide Services. This may include information from third parties like credit reporting agencies.
User Inquiries: When you contact us with questions, we may require additional information to assist in resolving your inquiries.
Anonymous Information (AI): We collect AI regarding your use of the Site, including browser type, IP address, last URL visited, and login date and time. This information helps us enhance the Site, tailor it to visitors, and ensure proper conduct and security.
Third-Party Agents: We may engage third parties to assist with Services, hosting, payment processing, and other functions. These third parties are contractually obligated to maintain privacy at least at the level described in this Privacy Policy.
Unrelated Third-Party Links: Our Site may contain links to other websites or materials provided by third parties. We are not responsible for the privacy practices or content of these third parties.
6. Information About Children
We do not knowingly collect PI from children under the age of 13. If a parent or guardian believes their child has provided PI, they should contact us.
7. Security
We implement technical, physical, and administrative safeguards to protect PI against loss and unauthorized access, use, or disclosure. Passwords are stored in encrypted form, and our employees are required to maintain confidentiality.
8. California Privacy Rights
California residents have the right to request a list of third parties to which we have disclosed personal information for direct marketing purposes. You may request this information by contacting us as provided below. We do not respond to “do-not-track” requests from browsers.
9. HIPAA Compliance
Our services are not covered by HIPAA and should not be used to submit, store, or disclose HIPAA-protected information.
10. Testimonials
With your consent, we may use your endorsement to promote our Services. If you wish to stop the use of your endorsement, please contact us.
11. Privacy Complaints by EU and Swiss Citizens
Hostpik complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). We commit to resolving DPF-related complaints about our collection and use of personal information. If you have complaints, contact us at:
If you have any questions about this Agreement, please contact us by email or regular mail at the following address:
Lytchett House 13 Freeland Park, Wareham Road
Poole
Dorset
United Kingdom
BH16 6FA
support at hostpik.com
At Hostpik, we utilize the data we collect to provide, improve, and personalize our services. Here’s how we use your data:
Service Provision: We use your personal information (PI) to deliver the services you request, including processing payments, managing your account, and providing customer support. This includes using your PI to set up and manage your web hosting services, process transactions, and communicate important updates.
Service Improvement: We analyze both personally identifiable information (PI) and anonymous information (AI) to understand how our services are used and to enhance the overall user experience. This analysis helps us identify and fix issues, improve the functionality of our Site, and develop new features or services.
Communication: We may use your contact information to send you updates about our services, promotional offers, and important notices related to your account. You may opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails.
Security and Fraud Prevention: Your data helps us monitor and maintain the security of our Site and services. We use both PI and AI to detect and prevent fraudulent activities, manage risks, and ensure that our services are used in compliance with our Terms of Service and Acceptable Use Policy.
Legal Compliance: We may use your data to comply with legal obligations, respond to legal requests, and enforce our Terms of Service. This includes using your PI to respond to legal processes, protect our rights and property, and ensure compliance with applicable laws and regulations.
Personalization: We use AI to tailor your experience on our Site, such as customizing content and advertisements based on your preferences and usage patterns. This helps us provide a more relevant and engaging experience for you.
Research and Analytics: We aggregate and anonymize data for research and analytics purposes to understand trends and improve our services. This includes using AI to analyze usage patterns, performance metrics, and user feedback.
By using our services, you consent to the collection and use of your data as described in this Privacy Policy. If you have any questions about how your data is used or wish to exercise your rights regarding your data, please contact us using the details provided in this Privacy Policy.
We are a web hosting company dedicated to empowering everyone online with the tools and support they need to succeed.